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Claims Submission

Hospital Claims

Please select the claim information you need


Complete relevant forms

Part I: to be completed and signed by insured and claimant
Part II: to be completed and signed by attending Doctor with chop

claimsSimple and FastMake a claim online

How to submit e-Claims?
Easy Guide of e-Claims submission


Download "Hospital Claim Form" 

Download "SmartViva Flexi VHIS Hospital Claim Form"

Download "SmartViva Flexi VHIS Clinical Claim Form"

Use "FPS" for claim payment settlement  FPS

Gather the required documents
  1. Medical bills and receipts
  2. Discharge Summary
  3. Laboratory reports 
  4. Copy of settlement advice from another insurance providers (if any)
Submit claim with relevant documents

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong


Easy Claim

With no extra application process, customers can simply make a online declaration for making a claim and having approval instantly, which saves time spent on filling out the form and delivery. 
* terms and condition apply

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