Hospital Claims

Part I: to be completed and signed by insured and claimant
Part II: to be completed and signed by attending Doctor with chop

Simple and FastMake a claim online

How to submit e-Claims?
Easy Guide of e-Claims submission

or

Download "Hospital Claim Form" 

Download "SmartViva Flexi VHIS Hospital Claim Form"

Download "SmartViva Flexi VHIS Clinical Claim Form"

Use "FPS" for claim payment settlement  

1. Medical bills and receipts
2. Discharge Summary
3. Laboratory reports 
4. Copy of settlement advice from another insurance providers (if any)

In Person:

1. Customer Service Centres
2. Bank of China (Hong Kong) Branch

By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong