Contact Us

You can reach us through the following channels or submit your documents and written enquiries by post

Mailing Address: 13/F, 1111 King's Road, Taikoo Shing, Hong Kong

Online Chat
Online Chat

Online Chat

You may contact our intelligent chatbot anytime or reach out to our customer service team during office hours. We are dedicated to addressing your inquiries

Call Us

Customer Service Hotline:

Toll-Free Long Distance Enquiry Hotlines:

Mainland of China:
+4001 544 860

 

Service Hours:
Monday to Friday   

9:00 am to 5:50 pm
Saturday 

9:00 am to 1:00 pm

Closed on Sunday and Public Holiday

Macau:
+0800 901


You may also click here to leave us an enquiry. We will handle and reply to you as soon as possible

Call Us

Customer Service Centre

Our customer services centres, located in a prime city locations, are designed to provide you with a convenient and exceptional service experience

Central

Central

Address:

East Hall, 1/F, Bank of China Tower,
1 Garden Road, Central, Hong Kong

Service Hours:

Monday to Friday:
9:00 am to 6:00 pm
Saturday:
9:00 am to 1:00 pm
Closed on Sunday and Public Holiday

Tsim Sha Tsui

Tsim Sha Tsui

Address:

11/F, Tower 5, The Gateway
15 Canton Road, Tsim Sha Tsui, Kowloon

Service Hours:

Monday to Friday:
9:00 am to 6:00 pm
Saturday:
9:00 am to 1:00 pm
Closed on Sunday and Public Holiday

Feedback and Complaint

We welcome your feedback and suggestions on our products and services. Please feel free to share them with us, and our dedicated team will follow up accordingly