Skip to main content

Dedicated to serving and helping you by heart

We are always here to help

Claims Submission

Disability Claims

Please select the claim information you need


Complete relevant forms

Part I: to be completed and signed by insured and claimant
Part II: to be completed and signed by attending Doctor with chop

claimsSimple and FastMake a claim online

How to submit e-Claims?
Easy Guide of e-Claims submission


Download "Disability Claim Form"

Gather the required documents
  1. Sick leave certificate with clear diagnosis
  2. Laboratory reports  
  3. Physiotherapy / Occupational therapy reports
Submit claim with relevant documents

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong


Browse for relevant questions and solutions