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Claims Submission

Please select the information you need

Application Steps

1. Submit via e-Claims

Simple and Fast. Make a claim online


Download and view Easy Guide of e-Claims submission to learn more about the e-Claims process
 

2. Gather the required documents

Please scan or take photos of all the required documents

  1. Download and complete the Hospital Claim Form Part II: To be thoroughly completed, signed and stamped by the attending physician/surgeon
  2. Identity documents for both the policy owner and the insured person
  3. Medical Receipts and Statement(s) of Charges
  4. Discharge Summary/Discharge Slip
  5. Endoscopic/Histopathology/Diagnostic/Laboratory Test Reports
  6. Settlement advice from other insurance providers (if any)

Note: Additional documents may be required depending on individual circumstances to process the claim

 

3. Log in to eService Platform

Log in to the eService Platform to access your claim details and check the claim decision anytime, anywhere
 

FAQ

Application Steps

1. Gather the required claim documents

  1. Download Hospital Claim Form
    1. Part I: To be completed and signed by the policy owner and the insured person (if aged 18 or above)
    2. Part II: To be thoroughly completed, signed and stamped by the attending physician/surgeon
  2. Copies of Identity documents for both the policy owner and the insured person
  3. Medical Receipts and Statement(s) of Charges
  4. Copies of Discharge Summary/Discharge Slip
  5. Copies of Endoscopic/Histopathology/Diagnostic/Laboratory Test Reports
  6. Copies of Settlement advice from other insurance providers (if any)

Note: Additional documents may be required depending on individual circumstances to process the claim

2. Submit a claim

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

 

By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong

FAQ
Easy Claim
Easy Claim

Easy Claim

Customer can make simple online declarations to dispense with the submission of the paper documents of claim form, medical laboratory reports and hospital receipts. The system will assess your case instantly.

Learn More

Application Steps

1. Submit via e-Claims

Simple and Fast. Make a claim online


Download and view Easy Guide of e-Claims submission to learn more about the e-Claims process
 

2. Gather the required documents

Please scan or take photos of all the required documents

  1. Download and complete the Accident Claim Form Part II: To be thoroughly completed, signed and stamped by the attending physician/surgeon
  2. Identity documents for both the policy owner and the insured person
  3. Medical Receipts and Statement(s) of Charges
  4. Discharge Summary/ Discharge Slip
  5. X-ray/ CT Scan/ MRI/ Laboratory Test Reports
  6. Copies of settlement advice from other insurance providers (if any)

Note: Additional documents may be required depending on individual circumstances to process the claim

3. Log in to eService Platform

Log in to the eService Platform to access your claim details and check the claim decision anytime, anywhere
 

FAQ

Application Steps

1. Gather the required claim documents

  1. Download the Accident Claim Form
    1. Part I: To be completed and signed by policy owner and the Insured person(for the age of 18 or above)
    2. Part II: To be thoroughly completed, signed and stamped by the attending physician/surgeon
  2. Copies of identity documents for both the policy owner and the insured person
  3. Copies of Medical Receipts and Statement(s) of Charges
  4. Copies of the Discharge Summary/ Discharge Slip
  5. Copies of X-ray/ CT Scan/ MRI/ Laboratory Test Reports
  6. Copies of settlement advice from other insurance providers (if any)

Note: Additional documents may be required depending on individual circumstances to process the claim

2. Submit a claim

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

 

By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong

FAQ

Application Steps

1. Gather the required claim documents

  1. Download the Death Claim Form
    1. Part I: To be completed and signed by the Claimant
    2. Part II: To be thoroughly completed, signed and stamped by the attending physician/surgeon (If the policy is guarantee-issued, Part II is waived)
  2. Original Death Certificate
  3. Original Identity proof of the insured person and the beneficiary
  4. Copy of relationship proof between the insured person and the beneficiary
  5. Self-Certification Form for Tax Residency (Excluded if the beneficiary is the Administrator of Estate)

* Additional documents may be required depending on individual circumstances to process the claim

 

2. Submit claim with relevant documents

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

 

By Mail^:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong

 

^Claimants may need to visit the Customer Service Centre in person to verify the original documents

FAQ

Application Steps

1. Submit via e-Claims

Simple and Fast. Make a claim online


Download and view Easy Guide of e-Claims submission to learn more about the e-Claims process
 

2. Gather the required documents

Please scan or take photos of all the required documents

  1. Download and complete the Critical Illness Claim Form Part II - To be thoroughly completed, signed and stamped by the attending physician/surgeon
  2. Identity documents for both the policy owner and the insured person
  3. Endoscopic/ Histopathology/ Diagnostic/ Laboratory Test Reports

Note: Additional documents may be required depending on individual circumstances to process the claim

3. Log in to eService Platform

Log in to the eService Platform to access your claim details and check the claim decision anytime, anywhere
 

FAQ

Application Steps

1. Gather the required claim documents

  1. Download the Critical Illness Claim Form
    1. Part I: To be completed and signed by the policy owner and the insured person(if aged 18 or above)
    2. Part II - To be thoroughly completed, signed and stamped by the attending physician/surgeon*
      * Please select and fill in the applicable Critical Illness Claim Form Part II or contact our customer service hotline at (852) 2860 0688 for enquiries
  2. Copies of identity documents for both the policy owner and the insured person
  3. Copies of Endoscopic/ Histopathology/ Diagnostic/ Laboratory Test Reports

Note: Additional documents may be required depending on individual circumstances to process the claim

 

2. Submit a claim

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

 

By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong

FAQ

Application Steps

1. Submit via e-Claims

Simple and Fast. Make a claim online


Download and view Easy Guide of e-Claims submission to learn more about the e-Claims process
 

2. Gather the required documents

Please scan or take photos of all the required documents

  1. Download and complete the Disability Claim Form Part II: To be thoroughly completed, signed and stamped by the attending physician/surgeon
  2. Identity documents for both the policy owner and the insured person
  3. Sick Leave Certificates
  4. X-ray/ CT Scan/ MRI/ Laboratory Test Reports
  5. Physiotherapy/ Occupational Therapy Reports
  6. Certificate of Assessment issued by the Labour Department
  7. Police Report/ Traffic Accident Report or Statement (if any)

Note: Additional documents may be required depending on individual circumstances to process the claim

 

 

3. Log in to eService Platform

Log in to the eService Platform to access your claim details and check the claim decision anytime, anywhere
 

FAQ

Application Steps

1. Gather the required claim documents

  1. Download Disability Claim Form
    1. Part I: To be completed and signed by the policy owner and the insured person(if aged 18 or above)
    2. Part II: To be thoroughly completed, signed and stamped by the attending physician/surgeon
  2. Copies of identity documents for both the policy owner and the insured person
  3. Copies of the Sick Leave Certificates
  4. Copies of X-ray/ CT Scan/ MRI/ Laboratory Test Reports
  5. Copies of Physiotherapy or Occupational Therapy Reports
  6. Copy of Certificate of Assessment issued by Labour Department
  7. Copies of the Police Report/ Traffic Accident Report or Statement (if any)

Note: Additional documents may be required depending on individual circumstances to process the claim

 

2. Submit a claim

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

 

By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong

FAQ