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Claims Submission

Accident Claims

Please select the claim information you need


Complete relevant forms

Part I: to be completed and signed by insured and claimant
Part II: to be completed and signed by attending Doctor with chop

claimsSimple and FastMake a claim online

How to submit e-Claims? 
Easy Guide of e-Claims submission


Download "Accident Claim Form" 

Use "FPS" for claim payment settlement  FPS

Gather the required documents
  1. Medical bills and receipts
  2. Discharge Summary
  3. Laboratory reports 
  4. Sick leave certificate with clear diagnosis

* Claimant may be requested to provide additional information in certain circumstances to process the claim



Submit claim with relevant documents

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong


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