You can reach us through the following channels or submit your documents and written enquiries by post
Mailing Address: 13/F, 1111 King's Road, Taikoo Shing, Hong Kong
Call Us
Customer Service Hotline:
Toll-Free Long Distance Enquiry Hotlines:
Mainland of China:
+4001 544 860
Service Hours:
Monday to Friday
9:00 am to 5:50 pm
Saturday
9:00 am to 1:00 pm
Closed on Sunday and Public Holiday
Macau:
+0800 901
Customer Service Centre
Our customer services centres, located in a prime city locations, are designed to provide you with a convenient and exceptional service experience
Central
Address:
East Hall, 1/F, Bank of China Tower,
1 Garden Road, Central, Hong Kong
Service Hours:
Monday to Friday:
9:00 am to 6:00 pm
Saturday:
9:00 am to 1:00 pm
Closed on Sunday and Public Holiday
Tsim Sha Tsui
Address:
11/F, Tower 5, The Gateway
15 Canton Road, Tsim Sha Tsui, Kowloon
Service Hours:
Monday to Friday:
9:00 am to 6:00 pm
Saturday:
9:00 am to 1:00 pm
Closed on Sunday and Public Holiday
