Skip to main content

Dedicated to serving and helping you by heart

We are always here to help

Claims Submission

Critical Illness Claims

Please select the claim information you need

 

form
Complete relevant forms

Part I: to be completed and signed by insured and claimant
Part II: to be completed and signed by attending Doctor with chop

claimsSimple and FastMake a claim online
or

Download "Critical Illness Claim Form"

form
Gather the required documents
  1. Pathological report
  2. Laboratory reports 
form
Submit claim with relevant documents

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

By Mail:

13/F, Cityplaza One, 1111 King's Road, Taikoo Shing, Hong Kong

FAQs

Browse for relevant questions and solutions