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Access your policy details anytime, anywhere

Policy Management

Reprint the Latest Anniversary Statement

For policy status enquiry, you can login to eService directly

eService eService Policy Management Login


For other informations, please select:


Gather required documents

For direct marketing products, please submit certified true copy of identity document of policy owner.

Submit forms with relevant documents

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch

By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong

Please note all application forms should be delivered to us within 30 days of the signing date. We may reach you for additional supporting document while processing your application. You will receive notification from us according to the communication channel you have chosen.

You may also submit your policy management request via online banking


WeChat Binding

Enjoy our WeChat Binding Service by following a few simple steps to bind your policy(ies), then you can check your policy details anytime, anywhere, and receive electronic notification via WeChat. 

Learn more



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