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Policy Management

Change of Payment Instruction

For policy status enquiry, you can login to eService directly

eService eService Policy Management Login

 

For other informations, please select:

 

eService RegistrationUpdate Contact DetailsReprint the Latest Anniversary StatementChange of BeneficiaryChange of Premium Payment ModeChange of Payment Instruction
form
Complete relevant forms

Submit via eService

or

Download "Application for Policy Change - General"

form
Gather required documents

For direct marketing products , please submit certified true copy of identity document of policy owner.

form
Submit forms with relevant documents

In Person:

  1. Customer Service Centres
  2. Bank of China (Hong Kong) Branch


By Mail:

13/F, 1111 King's Road, Taikoo Shing, Hong Kong

Please note all application forms should be delivered to us within 30 days of the signing date. We may reach you for additional supporting document while processing your application. You will receive notification from us according to the communication channel you have chosen.

You may also submit your policy management request via online banking. 

 

1

WeChat Binding

Enjoy our WeChat Binding Service by following a few simple steps to bind your policy(ies), then you can check your policy details anytime, anywhere, and receive electronic notification via WeChat. 
 

Learn more

 

FAQs

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