Currently, joining Live Young Rewards Program is free. The membership will be renewed annually while BOC Life reserves the right to change the membership eligibility and the relevant terms and conditions at any time. Please refer to terms and conditions of BOC Life “Live Young Rewards Program” and our latest information updated from time to time.
To enhance our services, a system upgrade will be conducted from 00:30 midnight to 07:00 a.m. on 6 August 2023
(Sunday) and the Live Young Membership Portal (Registration & Login Page) will be suspended during this
period. We apologise for the inconvenience that may be caused.
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Membership Eligibility
You must fulfill below requirements:
- aged 18 or above at the time of application; and
- have a valid email address; and
- have a Hong Kong mobile phone number which is registered under your real name; and
- present in Hong Kong.
Each applicant is entitled to only one membership and the membership is personal to the applicant only. If you are not a BOC Life Selected Policyholder or a BOC Life policyholder currently, you can register as Basic Member. If you are currently a BOC Life Selected Policyholder, once registered, you will be automatically upgraded to Advanced Member.
You can log onto Live Young Rewards App, click the menu at the top right-hand corner, then select “Your Membership” to view your member type. If you are a BOC Life Non-Selected Policyholder or Non-BOC Life Policyholder currently, your member type is set as Basic Member by default; if you are currently a BOC Life Selected Policyholder, your member type is Advanced Member.
You can enroll in BOC Life Selected Insurance Plans and upgrade to Advanced Member. Please refer to Membership Upgrade Guide for details or contact Live Young member hotline at (852) 2862 9811.
If you are an Advanced Member, and the policy you are holding is no longer effective, your member type will automatically be adjusted to Basic Member. Basic Members will no longer enjoy 90 days trial of “Get ㄧ〇 Coins” function.
If you are holding a valid BOC Life Selected insurance policy, you can register or upgrade to Advanced Member, and enjoy the full functions of the Live Young Rewards App. Click here to know more.
If you have registered as Advanced Member before, your membership will be automatically updated as Advanced Member one working day after the date of successful policy reinstatement.
Unfortunately, 90 days trial of “Get ㄧ〇 Coins” function is only applicable for Basic members of first-time registration. Each applicant is only entitled to enjoy once.
(90 days trial of “Get ㄧ〇 Coins” function starts on the membership registration date in Live Young Official Site, the registration date is subject to the record of BOC Life’s system)
Coins and Rewards
You can get ㄧ〇 Coins in 3 ways below:
- Complete Missions to earn Energy and open up Treasure Boxes on Live Young Journey
- Live Young official limited time challenges
- Sharing by friends
Completing Missions will help you earning Energy that move you along the Journey. You must open up Treasure Boxes to get ㄧ〇 Coins. The more Missions you completed, the more Energy you can earn!
After logging onto Live Young Rewards App, go to “Rewards” and click on the rewards you want to redeem, click the “Redeem” button to get the rewards.
Easy-peasy! After logging onto Live Young Rewards App, you can click the coin icon at the top left hand corner to view your ㄧ〇 Coins balance.
You can share yourㄧ〇 Coins with your friends in Live Young Rewards App. Select the friend you would like to share coins with at either “Add Friends” and “Leaderboard” page. Then, click “Shareㄧ〇 Coins” and follow the instructions to complete.
Currently, there is no expiry date on ㄧ〇 Coins. However, we may adjust the program detail, including the expiry date of ㄧ〇 Coins, at any time in order to coordinate with our latest promotion campaign. Please refer to the terms and conditions of BOC Life “Live Young” Rewards Program and our latest information updated from time to time.
Bio Age Reduction is calculated by 5 metrics of the "Biological Age Model" - steps, active calories, BMI, resting heart rate and sleeping hours. User’s information, including age and gender, etc. are also considered for Bio Age Reduction calculation.
After you completed the transaction of the eVoucher, please click "Archive" on the upper right-hand corner of the eVoucher to classify. If you want to retrieve the eVoucher, please find it in "Archived eVouchers" page.
Upon redemption, you can select the eVoucher at “Redeemed Rewards” and view the expiry date.
Rewards App
“Live Young Journey” refreshes every month, and will start from the first date of each month, i.e. 1st May. Thus, even you cannot complete all Missions and open up all Treasure Boxes during the month, you still have to restart the Journey on the first day of next month.
Well done! If you have arrived the end point of Live Young Journey, it means you have already completed the Live Young Journey of that month. Keep it up and complete a new journey next month!
Every time when you log onto Live Young Rewards App, your health data will be synchronized automatically, and your Bio Age Result will be calculated. Therefore, we recommend you to log onto the Rewards App daily.
If you have not logged onto Live Young Rewards App for a period of time, when you log on again, the Rewards App will synchronize your health data within the past 7 days, while data beyond the past 7 days cannot be synchronized.
Go to “Add Friends” and click the button at top right-hand corner.
- Share your link or show your QR Code to friends you want to add
- Your friends click on the link or scan the QR Code to accept your invitation
If your friend has not yet become a member of BOC Life “Live Young” Rewards Program, your friend is required to register, download and login Live Young Rewards App. Afterwards, he/she is required to click on your link or scan your QR Code again to accept your invitation.
Yes.
No, user can only input the sleep data of the night before manually.
Live Young Rewards App can synchronize the following health data sources from your mobile devices to calculate the Bio Age Reduction Result. If equipped with a smartwatch, more health data can be synchronized with more accurate results.
| Applications | iOS | Android |
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| Apple Health | 
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| Garmin Connect |
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| Google Fit |
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| Fitbit |
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To ensure the best user experience, it is suggested to use Live Young Rewards App on the mobile device with Android OS 9.0 or above.
Your mobile device specification or operation system maybe cannot support full version of Live Young Rewards App. To ensure excellent experience, the App will change to Lite version automatically.
Live Young Rewards App can only support wearables of Garmin, Fitbit and Apple. Synchronizing data with wearables of other brands would cause unstable or inconsistent data connection, or even fail to synchronize any data.
Please check if you have activated the Google Fit App - you should be able to check the recorded data of your activity.
You may follow the below procedures to check your registered email address (Member Account).
Home > Menu (top right-hand corner) >Settings> Contact Us
The verification code email might be treated as junk mail by your email service provider. Please check the junk mailbox accordingly.
You may request sending a new verification code. If you still cannot receive the verification code, please WhatsApp to Live Young Technical Support Service by (852) 55018400.
Our program aims at encouraging individual members to cultivate a healthy habit. To ensure the fairness to other members and the sustainability of the program, member account will be bind with a single smart device.
Please WhatsApp to Live Young Technical Support Service by (852)55018400 or contact the Live Young Rewards Program member hotline at (852)28629811 for binding your App account with the new smart device.
“Live Young - Premium Voucher”
“Live Young” encourages you and your family and friends to have a healthy lifestyle, and to have
the opportunity to enjoy premium deduction. You can get —〇 Coins via “Live Young” Rewards App to
redeem “Premium Voucher” for settling the renewal premium due and levies for valid policy(ies) of
BOC Group Life Assurance Company Limited (“BOC Life”)’s Premium Voucher designated Insurance Plans
(“Eligible policy(ies)”) (except the initial payment for the first year and specified
scenarios).
*Please click here for the list of BOC Life’s Premium Voucher Designated Insurance Plans and
terms and conditions of “Premium Voucher”.
Not applicable.
“Premium Voucher” can only be used for settling the renewal premium due and
levies for valid policy(ies) of BOC Life’s Premium Voucher Designated insurance plans, and cannot be
used for settling the initial premium of new insurance application.
“Premium Voucher” can only be used for settling the renewal premium due and levies for valid
policy(ies) of BOC Life’s Premium Voucher Designated insurance plans (“Eligible policy(ies)”)*.
*Please click here for the list of BOC Life’s Premium Voucher Designated Insurance Plans.
You can deposit your “Premium Voucher” via 2 different methods below:
- Enter the Policy Number and Premium Voucher Code on the Premium Voucher Platform in the “Live Young” Rewards App. Follow the instruction to confirm the information; or
- Choose “Premium Voucher” in BOC Life eService platform. Press “Deposit Premium Voucher”, select the policy and enter the Premium Voucher Code. Follow the instruction to complete the process.
“Premium Voucher” is not applicable to any policy of which the premium payment mode is in the form of prepayment or single premium or lump sum payment.
Each Eligible Policy shall have one dedicated Premium Voucher Account, called “Premium Wallet”. If you have more than 1 Eligible Policy, it means you have more than 1 Premium Wallet.
You can redeem more than 1 “Premium Voucher” in “Live Young” Rewards App. Each “Premium Voucher” is assigned with one unique code and may only be deposited into one Premium Wallet. Each “Premium Voucher” may not be split across multiple Premium Wallets.
No. The total limit of “Premium Voucher(s)” allowed to be deposited into all Premium Wallet(s) of each policy owner in each calendar year (i.e. 1st January - 31st December) in aggregate is capped at HKD5,000 or equivalent currency value.
Case example: Mr. Chan is holding 2 Eligible Policies. The renewal premium due of Policy A is HKD3,000 and Policy B is HKD15,000. Mr. Chan redeemed 3 “Premium Vouchers” of HKD1,000 each (i.e. HKD3,000 in total) and deposited to the Premium Wallet of Policy A this year. As each policy owner in each calendar year is allowed to deposit into all Premium Wallets in aggregate total amount of “Premium Voucher” of HKD5,000, after deducting “Premium Voucher” of HKD3,000 that has been deposited to Policy A, Mr. Chan still can redeem 2 “Premium Vouchers” of HKD1,000 each (i.e. HKD2,000 in total) and deposit into Premium Wallet of Policy B this year.
If Mr. Chan redeemed 1 “Premium Voucher” of HKD5,000, it cannot be split across Premium Wallets of Policy A and Policy B respectively.
Each “Premium Voucher” has a deposit expiry date, you need to deposit the same into your Premium Wallet before the specified expiry date. Otherwise, should you fail to do so, the “Premium Voucher” will be forfeited. If you have successfully deposited “Premium Voucher” into your Premium Wallet, there will be no expiry date for the premium voucher amount and the amount will be used to settle your future renewal premium due and levies automatically, until the entire balance in the Premium Wallet has been used up.
If your family and friends hold Eligible Policy(ies), you can share your redeemed Premium Voucher Code to them. They can follow the same procedures to deposit to their Premium Wallet(s). Each “Premium Voucher” can be used and deposited once only.
Yes, if you hold any Eligible Policy(ies), you can use “Premium Voucher” to settle the renewal premium due and levies. You can also choose to register as “Live Young” Advanced Member to enjoy all the functions of the “Live Young” Rewards App.
You can deposit more than the next renewal premiums due and levies you needed to your Premium Wallet. After settling your next renewal premium due and levies, the remaining balance in the Premium Wallet will be used to settle the future renewal premium due and levies, until the entire balance in the Premium Wallet has been used up. Once “Premium Voucher” has been successfully deposited to Premium Wallet, it will not be refunded under any circumstances.
If the policy currency is in USD or RMB, you can still deposit “Premium Voucher(s)” in Hong Kong Dollar, while the face amount of Premium Voucher(s) in Hong Kong Dollar shall be calculated and converted to the policy currency of such Eligible Policy (based on prevailing market-based currency exchange rate as determined by BOC Life from time to time without prior notice) upon the day of depositing the relevant “Premium Voucher(s)” into Premium Wallet.
If your policy lapsed, the remaining balance in the Premium Wallet will be forfeited. Once your policy reinstates successfully, you can use the remaining balance in Premium Wallet again for settling the premium due and levies.
How can I check the deposit record of “Premium Voucher” and the remaining balance of Premium Wallet?
You can check the “Premium Voucher” deposit record (Menu>Premium Voucher>choose your Policy number> Check) and the remaining balance of your Premium Wallet (Menu>My Policy>Policy Overview>Select your Policy>Open “Premium Voucher Account” Portal) via BOC Life eService Platform, or check the record in your policy statement.
“Premium Voucher” is applicable to the basic plan(s) of BOC Life’s Premium Voucher Designated Insurance Plans, and the designated supplementary rider(s) attached to the basic plan(s) (except BOC Life VHIS Rider). Please check the relevant Terms and Conditions.
If the policy owner has paid up all the premium due and levies of Eligible Policy, the remaining balance of Premium Wallet cannot be transferred to other Premium Wallet(s) and it is not refundable in any form under all circumstances.
No, all amounts deducted from the Premium Wallet(s) for payment of premiums will be included as paid premiums and will be taken into account for reckoning the death benefit amount payable.
For Eligible Policy(ies) that have premium refund option (including but not limited to iProtect 10 Years Insurance Plan & iRefund Hospital Cash Plan), the portion of any premium payments that has been deducted from the Premium Voucher Account(s) will under no circumstances be counted as premiums paid for reckoning the refundable amount of total premiums paid at early surrender or policy maturity.
No, you cannot. “Premium Voucher” deposited to Premium Wallet cannot be voided. Each Eligible Policy shall have one dedicated Premium Wallet, the value cannot be transferred to any other Premium Wallet(s).