Live Young Rewards Program Terms and Conditions

BOC Life “Live Young” Rewards Program (“Live Young”) is a member reward program promoting the theme of healthy living, and encouraging members to take practical actions to pay attention to their and their friends’ physical and mental health and the protection thereof. ”Live Young” is operated and managed by BOC Group Life Assurance Company Limited ("BOC Life" or “we” or “us”).

1. Membership and Qualification

Subject to these Terms & Conditions, in order to be eligible to apply for the membership of “Live Young”(“Membership”), you must fulfill all of the below requirements:

• aged 18 or above at the time of application; and
• have a valid email address; and
• have a Hong Kong mobile phone number which is registered under your real name; and
• be situated in Hong Kong at the time of application.

The Membership is not available to corporate or other legal entities. Each individual is entitled to only one Membership. The Membership is personal to you and will not be assigned by you at law or in equity. Except as provided otherwise in these Terms and Conditions or in any other documents relating to “Live Young”, you cannot transfer, assign, sell, barter or pledge your rights under the Membership. The Membership is granted based on the sole and absolute discretion of BOC Life and BOC Life may refuse Membership to any applicant.

Your Membership commences from the date when the Membership is granted by BOC Life up to the 31st of December of that calendar year, which is subject to annual renewal for a period of 12 months running from the 1st of January of each subsequent year in accordance with the then prevailing renewal procedures and conditions as may be prescribed by BOC Life. To obtain the Membership, you must register as a member of “Live Young”(“Member”) and complete the account activation procedures, and the personal information provided for registration must be consistent with your identity card/passport. Once the membership account is activated, BOC Life will immediately notify you through the system with a success message displayed. When you receive such confirmation message from BOC Life, your Membership is immediately effective. In order to maintain the Membership, you must maintain a valid email address and Hong Kong mobile phone number which is registered under your real name for the Membership account and observe these Terms and Conditions. BOC Life may, in its sole and absolute discretion, revoke or terminate your Membership at any time if you cannot fulfill the aforesaid requirements.

2. Membership Services

Only Members of “Live Young” can enjoy the relevant services, privileges, rewards and benefits of “Live Young” (“Membership Services”). Membership Services may only be used for personal but not business purposes. After becoming a Member, you will be eligible to choose different kinds of Membership Services of “Live Young”, including the goods, services, privileges and offers provided by third party co-operating partners other than BOC Life ("Partner(s)").

The extent of Membership Services entitled by you depends on your Membership category and reward levels achieved under “Live Young”, and is subject to relevant regulations. For details of the Membership Services of “Live Young”, please visit the official website of BOC Life “Live Young” Rewards Program, and refer to the announcements on https://www.boclife.com.hk/en/liveyoung/home.html, which will include the scope of Membership Services as well as the rules governing the use and access to the Membership Services. Contents of the website may be changed from time to time.

You may opt out of receiving any marketing promotional materials related to BOC Life (including “Live Young”) by advising BOC Life in writing. However, if you choose to opt out, you will no longer be able to receive useful information about the relevant services, privileges, rewards and benefits of “Live Young” (i.e. the Membership Services). For details, please refer to the BOC Life’s Privacy Policy Statement and Personal Information Collection Statement of BOC Life “Live Young” Rewards Program.

3. Partners

The Membership Services of “Live Young” will include goods, services, privileges and offers provided by the Partners other than BOC Life. If necessary, before using these Membership Services, you must understand and agree to the terms and conditions, company’s privacy policy and personal information collection statement issued by such Partners.

In some cases, the Partners may collect, store, use, and share your personal information as independent data users when providing their goods, services, privileges or offers within the scope of Membership Services. For details, please refer to the company’s privacy policy and personal information collection statement issued by the Partners separately.

BOC Life shall not be liable for any direct or indirect loss or damage suffered or incurred by any Member due to the use of goods, services, privileges or offers related to the Partners.

BOC Life cannot guarantee the availability of any Partner, and reserves the right to change the identity and scope of Partners at any time. BOC Life shall have no liability if any Partner, for any reasons at any time, withdraws from “Live Young”, and/or changes or stops the supply of any goods, services, privileges or offers.

4. Terms and Conditions

Your Membership shall at all times be governed by these Terms and Conditions. BOC Life reserves the right to change these Terms and Conditions (including amendments, deletion or replacement thereof) at any time at its sole and absolute discretion without prior notice. If you are not satisfied with these changes, your sole recourse shall be to terminate your Membership in accordance with the termination provisions set out in Section 6.

5. Communication

BOC Life and/or Partners shall be entitled from time to time to contact you via electronic transmission (e.g. email), mail, SMS, MMS (if applicable), telephone, fax and other means of communication in respect of your Membership and participation in “Live Young”. We may use reasonable methods to convey notices and other material relevant to “Live Young” to advise you of any important matter (including changes to “Live Young”), but BOC Life shall not be responsible for correspondence lost or destroyed.

Any notice or other material shall be deemed to be communicated if it is uploaded to the official website of “Live Young” or relevant application, or if it is sent to the email address last notified to us by you in respect of “Live Young”. You are responsible for advising us of any change in your contact details (including email address), and ensuring that your email address remains valid and unblocked and that communications from BOC Life are not filtered or placed in a location where you do not see them.

Information and/or messages sent or submitted through the internet or other electronic means may be subject to interruption, blackout, delay or error. BOC Life shall not be responsible for any loss of accuracy or timeliness of any messages sent or information submitted through the internet or other electronic means arising from or in relation to any malfunctions in communication facilities or any reasons that are out of the control of BOC Life and/or Partners.

6. Termination of Membership

If you decide to terminate your Membership, you may terminate your Membership by 60 calendar days’ prior written notice to us through email to cs@boclife.com.hk, or by following such other procedures and rules as may be prescribed by us from time to time. Your Membership will be terminated automatically if you no longer fulfill the eligibility requirements. If a Member passes away, his/her Membership will be automatically terminated.

BOC Life reserves the right to ask you to provide any relevant supporting documents , and/or to terminate, suspend or deactivate your Membership (in whole or in part, including your access and right to utilize one or more of the Membership Services) if we believe in good faith you are not eligible to apply for or maintain the Membership, and/or abusing or misusing the relevant services, privileges, rewards or benefits of “Live Young”, and/or having any acts or omissions which are detrimental to the interests of BOC Life, and/or breaching or threatening to violate any of these Terms and Conditions or relevant regulations.

All your rights (including your access and right to utilize one or more of the Membership Services, and all rights, benefits, offers, rewards and entitlements accrued prior to termination) under “Live Young” will cease upon the termination of your Membership, irrespective of whether you subsequently re-apply for the Membership. For the avoidance of doubt, BOC Life reserves the right at its sole and absolute discretion to refuse your re-application for the Membership, and in such event you shall be deemed to have given up and relinquished all rights (if any) to pursue against BOC Life.

7. Modification and/or Termination of “Live Young”

BOC Life reserves the right to modify, terminate, suspend, cancel, stop, withdraw or revoke “Live Young” at any time without prior notice at its sole discretion and for any reason, including and not limited to the nature and scope of Partners, Membership, Membership Services (such as related services, privileges, rewards, benefits, goods, offers, membership categories, reward levels, conditions, requirements and rules for using and obtaining Membership Services, rewards calculation methods (including the methods in which such rewards are earned, credited, accumulated or structured), rewards redemption methods, membership type conversion rules, collection of annual or monthly membership fees, etc.), these Terms and Conditions, relevant Terms of Use, BOC Life’s Privacy Policy Statement and/or Personal Information Collection Statement of “Live Young” (all or any part thereof). We do not guarantee that “Live Young” will continue indefinitely, or that “Live Young” will continue to be operated and managed by us.

In the event of suspension or termination (howsoever occurred) of “Live Young” (in whole or in part), BOC Life does not assume any liabilities or responsibilities (including all liabilities or responsibilities accrued and owed to you prior to termination) for any suspension or termination of “Live Young” and/or the Membership Services under any circumstances.

8. Dishonesty or Fraud

The contract entered into between you and BOC Life is based on mutual trust. Where dishonesty or fraud (which includes exaggeration) is picked up, Membership Services may not be awarded and your Membership may be cancelled or become invalid, and we may take other actions consistent with our legal rights.

If we detect or suspect any dishonest, fraudulent or unauthorized use or activity, misconduct or if any dishonest or fraudulent means or devices are used by you, any member of your household or anyone acting on your or their behalf in relation to “Live Young”, BOC Life reserves the right to terminate your Membership and all benefits (including your access and right to utilize one or more of the Membership Services, and all rights, rewards, benefits, offers and entitlements that have been generated before the termination of Membership) under “Live Young” as a result of any of these actions.

9. Disclosure of information

You hereby agree that any information provided by you for participation in “Live Young” is on a voluntary basis and is only for your Membership, participation and Membership Services. You also agree that the information provided by you for your Membership, participation and Membership Services does not constitute disclosure of information for the purposes of an insurance policy contract between BOC Life and you (if any). Notwithstanding the information provided by you for the Membership, participation and Membership Services, you are still obliged to disclose all relevant and material information in any proposal or insurance application form for the purchase of an insurance policy and/or any claims form for claims under an insurance policy sold by BOC Life.

Any personal information provided by you for “Live Young” will not update your other records with us, and vice versa. If there is any change of your personal information, please notify us by formal notice for our different services with you respectively.

10. Disclaimer

To the fullest extent permissible pursuant to applicable law, you release BOC Life from all liabilities and shall indemnify BOC Life, any officers, employees, directors, agents, advisors and/or contractors of BOC Life against all actions, suits, costs, claims, demands, charges, expenses, losses, damages and liabilities howsoever and wheresoever (including, without limitation, legal fees on a full indemnity basis, economic loss, loss of profits and loss of opportunity) which may be incurred by any of them and all actions and proceedings which may be brought by or against any of them arising out of these Terms and Conditions, relevant Terms of Use, and/or “Live Young” (regardless of whether we have any control over circumstances giving rise to the claim or not), except in respect of liability that is incurred by the particular person(s) to be indemnified.

To the fullest extent permissible pursuant to applicable law, BOC Life shall not be liable for any direct or indirect loss or damage suffered or incurred as a result of participating in “Live Young” or using the goods, services, privileges and/or offers related to “Live Young”. Please refer to the Terms of Use for the important notes concerning the health information, exercise and workout guide provided under “Live Young”.

11. Others

Please review the latest version of these Terms and Conditions periodically for changes and updates. To see when these Terms and Conditions are last revised, please refer to the date stated at the end of these Terms and Conditions.

It is your responsibility to keep yourself up to date in respect of “Live Young”, these Terms and Conditions, the relevant Terms of Use, details of Membership Services of “Live Young”, BOC Life’s Privacy Policy Statement, Personal Information Collection Statement of “Live Young” and the latest information contained in the official site of “Live Young”.

For the provision of relevant services under “Live Young”, it will be necessary for us to collect, store, use and share certain data collected from you. BOC Life highly values personal privacy and strives to preserve the confidentiality and security. We welcome you to learn more about the BOC Life’s Privacy Policy Statement at https://www.boclife.com.hk/en/privacy-policy.html.

You must read and agree to be bound by these Terms and Conditions which are applicable to us and the website, online facilities, information or content related to “Live Young”, relevant Terms of Use, details of the Membership Services of “Live Young”, BOC Life’s Privacy Policy Statement and the Personal Information Collection Statement of “Live Young”; agree to BOC Life’s collection, storage, use (including but not limited to processing) and disclosure of your personal data in accordance with the Personal Information Collection Statement of “Live Young”; acknowledge and agree that we can at any time revise these Terms and Conditions, relevant Terms of Use, details of the Membership Services of “Live Young”, the BOC Life’s Privacy Policy Statement and the Personal Information Collection Statement of “Live Young”, and to be bound by these documents as revised and any other rules, policies or procedures that may be adopted, implemented, modified or changed by BOC Life from time to time. If we use your data for a new purpose, we shall seek your consent in advance. BOC Life reserves the sole right to interpret, apply and not to apply any of these Terms and Conditions, relevant Terms of Use, details of the Membership Services of “Live Young”, BOC Life’s Privacy Policy Statement, Personal Information Collection Statement of “Live Young”, and any other rules, policies or procedures.

12. Law and jurisdiction

These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong”) and you agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

If for any reason, any provision or part of these Terms and Conditions is found to be void or unenforceable, such provision or part of these Terms and Conditions shall be deemed to be severed from these Terms and Conditions and the remainder of such provision or part of these Terms and Conditions, as the case may be, shall remain in full force and effective and may be enforced to the fullest extent possible.

Chinese version of these Terms and Conditions is for reference only. In case of inconsistency between the English and Chinese versions of these Terms and Conditions, the English version shall prevail. In the event of dispute, the decision of BOC Life shall be final and conclusive.