Easy Claim

Note
1. Customers using the “Easy Claims” service must log in to their eService account via https://www.boclifeonline.com/online/mobile/eserviceLogin.do. They are required to complete three claims declarations (i) Illness name; (ii) Hospital confinement days; (iii) Hospital name, and they must submit a copy of the medical proof showing the hospital confinement dates and diagnosis. Once these steps are completed, instant approval will be granted. Claims made via “Easy Claims” must fulfill all of the following criteria: (i) The hospital confinement in Hong Kong must not exceed two days; (ii) The diagnosis requiring hospital confinement must fall within the 20 specified illnesses (these 20 specified illnesses are subject to change from time to time at the sole and absolute discretion of BOC Life without prior notice and with immediate effect); and (iii) The maximum number of claims payable under “Easy Claims” is two per policy year. For details, please refer to the terms and conditions of “Easy Claims” on the BOC Life eService platform. If a claim for hospital confinement does not satisfy any or all of the aforementioned criteria for “Easy Claims”, it will be subject to the normal eClaims procedure (Outlined in the terms and conditions of the eClaims Service).