BOC Life Joins Insurance Authority’s AI Cohort Programme to Advance Responsible AI Adoption and Elevate Customer Experience

BOC Group Life Assurance Company Limited (“BOC Life”) today announced its  participation as one of the Core Participants in the second batch of the Insurance Authority’s AI Cohort Programme (“the Programme”). By signing the AI Pledge, BOC Life reaffirms its commitment to the responsible and ethical application of Artificial Intelligence (AI), focusing on enhancing customer experience, optimising operational efficiency while strengthening enterprise risk management.

As one of the core participants of the Programme, BOC Life has initiated plans to establish a dedicated AI Centre of Excellence (CoE), aimed at accelerating the development and deployment of innovative AI solutions to address business needs and operational challenges. Through resource sharing and knowledge exchange, BOC Life also contributes to the growth of local start-ups and the broader innovation and technology ecosystem.

Technology Empowerment as a Core Pillar of Corproate Strategy

Mr. Wilson Tang, Chief Executive of BOC Life, said: "We are proud to participate in Insurance Authority’s AI Cohort Programme. Digital transformation has long been a central pillar to BOC Life’s growth strategy. Having maintained our market leading position in digital channel for many years, technology-driven innovation has become a key enabler of our strategic roadmap for future growth. As we continue to advance our digital transformation journey, we remain steadfast in upholding our “People centricity” principle, striving to strike a balance between AI innovation and responsible governance, creating new milestones of technology empowered work efficiency and customer experience. With robust back-up by the BOC Group, BOC Life is well positioned to accelerate the AI integration across key strategic areas, including cross-border retirement and healthcare. By leveraging the synergies of our niche ‘Banking + Insurance’ and ‘Insurance +’ models, we aim to create sustainable long-term value and unlock new growth opportunities across the Greater Bay Area.”

Guided by our “People-centricity” philosophy, BOC Life’s AI adoption is centered on four strategic pillars:

• Elevating Customer Experience: Harnessing intelligent technologies to deliver seamless, efficient, and secure customer interactions.
• Empowering the Workforce: Fostering a culture of continuous learning and capability building to enhance employees’ AI proficiency.
• Nurturing Innovation Talent: Promoting cross-departmental collaboration to address complex industry challenges and drive meaningful innovation.
• Driving Productivity: Streamlining operational processes to enhance organisational efficiency and performance.