Upholding the “People-Centricity and Customer-First” principle, BOC Group Life Assurance Company Limited (“BOC Life”) is dedicated to provide comprehensive life insurance products and attentive customer services, in which our insurance claims services embrace the needs of different customers and are well-recognized by our customers. The video will introduce to you our caring and flexible claims services, and sharing of selected claims cases.
Highlights of BOC Life Claims Services
Average approval time of 2.6 working days per case for death or critical illness claim request*
Average approval time of 2.2 working days per case for medical or accidental claim request*
Ranked a Net Promoter Score of 93*
Provides Claims Ambassadors to closely follow up customer claim requests
*With reference to 2024 BOC Life Claims Report .
Please view the video for a detailed introduction: Claims Forefront
