BOC Life Claims Services Highlights

Upholding the “People-Centricity and Customer-First” principle, BOC Group Life Assurance Company Limited (“BOC Life”) is dedicated to provide comprehensive life insurance products and attentive customer services, in which our insurance claims services embrace the needs of different customers and are well-recognized by our customers. The video will introduce to you our caring and flexible claims services, and sharing of selected claims cases.

Highlights of BOC Life Claims Services

• Average approval time of 2.6 working days per case for death/ critical illness claim*
• Average approval time of 2.2 working days per case for medical/ accidental claim*
• Ranked a Net Promoter Score of 93*
   

*With reference to 2024 BOC Life Claims Report

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