BOC Life is committed to improving our services. If you have any comment or complaint about our products or services, please feel free to let us know via the following channels.
1. Customer Service Hotline:
|Location||Customer Service Hotline|
|Mainland of China||
10800 852 1859
10800 152 1859
*Customer must use a land-line telephone to call the toll-free long distance enquiry hotlines.
2. Email; or
3. Customer Feedback Form
Customer Feedback Form; or
4. Enquiries or feedback via Online Platform
Enquiries or Feedback
You can file a complaint about our products or services by email, fax or post. We are committed to addressing all complaints fairly.
If you are disagree with our decision, you may forward your feedback to independent industry organization specialized in handling complaint as follows.
For your personal information provided due to the complaint will be referred to a designated Complaints Handling Unit for handling. All information will be kept confidential. If the opinion/complaint is made by a third party, unless such third party has a formal relevant authorization given by the policy owner, otherwise, under the Personal Data (Privacy) Ordinance, our Complaints Handling Unit will reply to the policy owner directly.
|Name of organization||Address||Linkage|
|The Insurance Complaints Bureau||29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong||www.icb.org.hk|
|Insurance Authority||19/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong||www.ia.org.hk|
|The Insurance Agents Registration Board||29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong||www.hkfi.org.hk|